Job Description – HR Administration

Role Summary

Lead end -to -end HR Administration service delivery across multiple geographies and process towers, ensuring operational excellence, client satisfaction, financial performance, and transformation outcomes.

Key Responsibilities

• Accountable for end -to -end HR Admin service delivery across multiple geographies/markets.
  
• Own P&L accountability for the HR Admin tower, including headcount, attrition, and cost per transaction.
  
• Drive transformation initiatives through automation, AI deployment, and process re -engineering.
  
• Manage client stakeholder relationships at HR Director and VP levels.
  
• Lead quarterly business reviews (QBRs) and governance forums.
  
• Partner with Client Global Process Owners on process design and SLA frameworks.
  
• Develop and execute talent strategy for the HR Admin tower.
  

Qualifications

• Bachelor's degree (Graduate) in any discipline.
  
• MBA or Post -Graduate qualification preferred.
  
• Deep functional and configuration knowledge of Workday HCM.
  
• Program -level experience with ServiceNow HRSD.
  

Requirements

Required Skills & Expertise

• Senior operations management across multi -site, multi -country environments.
  
• Deep functional knowledge of Workday HCM with the ability to advise on configuration, integration, and roadmap planning.
  
• ServiceNow HRSD program governance and service design expertise.
  
• Strong financial acumen, including tower P&L management and cost modelling.
  
• Executive -level stakeholder management and communication skills.
  
• Proven change management and transformation leadership capabilities.