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(Web Host Manager Complete Solution) Order Management

icon building Company : F60host
icon briefcase Job Type : Full Time

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Job Description - (Web Host Manager Complete Solution) Order Management

Job Description: Web Host Manager Complete Solution ( Order Management Executive )
Role Summary:
We are seeking a WHMCS Order Management Executive with 6 months to 1 year of experience in managing orders and customer support on the WHMCS platform. The ideal candidate will be detail-oriented, proactive, and familiar with WHMCS operations to ensure smooth order processing and customer satisfaction.

You can call on this number - 7977235756

Key Responsibilities:

  1. Order Processing & Management:
    • Process, verify, and manage incoming orders on WHMCS.
    • Resolve issues related to pending, failed, or incorrect orders promptly.
    • Ensure timely subscription renewals and handle cancellations as per company policy.
  2. Customer Support:
    • Respond to customer inquiries regarding order status, billing, and payments.
    • Troubleshoot common issues related to WHMCS operations.
    • Provide guidance on subscription and renewal options.
  3. Payment & Billing Management:
    • Verify payment statuses and resolve discrepancies with payment gateways.
    • Generate and share invoices and receipts with customers.
  4. WHMCS Maintenance:
    • Update product details, prices, and offers in the WHMCS system.
    • Collaborate with the technical team to fix minor platform bugs.
  5. Reporting & Documentation:
    • Generate order and sales reports regularly for management.
    • Document recurring issues and suggest process improvements.

Qualifications:

  • Education: Any bachelor’s degree (preferred: IT, Commerce, or Business-related fields).
  • Experience: 6 months to 1 year of hands-on experience with WHMCS.
  • Skills Required:
    • Proficiency in WHMCS operations (order management, billing, and product setup).
    • Strong customer service and communication skills.
    • Basic understanding of payment gateways and troubleshooting techniques.
    • Attention to detail and ability to manage multiple tasks.

Work Hours:

  • Full-time, 10:00 AM to 7:00 PM (may vary depending on workload).

Why Join Us?

  • Work in a growing e-commerce environment with a focus on WHMCS.
  • Opportunity for career growth with advanced training and certifications.
  • Collaborative and supportive workplace culture.
Original job (Web Host Manager Complete Solution) Order Management posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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