White Door Cluster Head M/F (5Yrs-13Lpa)

CLUSTER HEAD (SALON)

Company: The White Door – Luxury Salon & Spa
Legal Entity: Sana Hospitality Services Pvt. Ltd.
Location: Breach Candy, Mumbai
Reporting To: Operations Head
Experience: Minimum 5 years
Working Days: 6 days a week, including weekends
Weekly Off: 1 weekday
Working Hours: 10:30 AM – 6:30 PM

ABOUT THE WHITE DOOR

Founded in 2018 by Ms. Sana Dhanani, The White Door is a premium luxury salon, spa and wellness brand offering bespoke hair, skin, nail, body, grooming and aesthetic services.

The brand focuses on luxury, internationally trained professionals, advanced technology, exceptional guest experience and uncompromising hygiene standards. The White Door is part of the wider Dhanani family business interests across hospitality and real estate.

Website: www.thewhitedoor.in

ROLE OVERVIEW

The Cluster Head will take complete ownership of the Breach Candy outlet's day-to-day operations, business performance and team management.

The role requires a commercially driven salon professional who can manage sales, P&L, budgets, costs, hygiene, customer experience and people, while maintaining the premium standards expected from a luxury salon.

KEY RESPONSIBILITIES

• Take complete ownership of salon operations and overall outlet performance.


• Drive sales, revenue, memberships, upselling and customer retention.


• Monitor and manage P&L, budgets, operating costs and profitability.


• Track daily sales, productivity, service performance and key business KPIs.


• Manage and resolve customer complaints and escalations professionally.


• Ensure consistently high standards of luxury guest experience and service quality.


• Maintain strict standards of hygiene, cleanliness, grooming and safety.


• Lead, motivate and manage salon staff including stylists, therapists, beauty professionals, front desk and support teams.


• Handle staff queries, grievances, attendance, discipline and performance-related matters.


• Ensure effective manpower planning, deployment and staff productivity.


• Monitor inventory, consumables and stock usage to control wastage and pilferage.


• Ensure adherence to SOPs, company policies and operational standards.


• Coordinate with vendors and internal support functions as required.


• Monitor customer feedback and implement corrective measures.


• Conduct regular operational checks and ensure the salon is always opening- and closing-ready.


• Prepare regular business and operational reports for the Operations Head.

CANDIDATE PROFILE

• Minimum 5 years of relevant experience in salon operations/management.


• Hands-on salon experience is mandatory.


• Candidates from luxury hotel spa / hospitality backgrounds may be considered, provided they have strong practical knowledge and exposure to salon operations.


• Strong understanding of salon sales, operations, P&L, budgeting and cost control.


• Excellent knowledge of hygiene, service and luxury guest-experience standards.


• Strong people-management and team-handling skills.


• Excellent communication and customer-handling abilities.


• Mature and confident in handling high-end clientele and sensitive customer situations.

INTERVIEW PROCESS

1st Round: Operations Head
2nd Round: Ms. Sana Dhanani