Workday AMS L2 Technical Analyst

Position Summary

We are seeking a Workday AMS L2 Technical Analyst to provide production support, monitoring, troubleshooting, and optimization of Workday integrations, reporting, analytics, and data services across HCM and Financial Management. The role focuses on incident resolution, root-cause analysis, data reconciliation, reporting, and maintaining reliable data flows between Workday and downstream systems.

Key Responsibilities

• Monitor and support scheduled and event-driven Workday integrations and perform daily integration health checks.


• Troubleshoot integration failures, data transformation issues, file delivery, authentication, connectivity, and API-related problems.


• Perform root-cause analysis and implement corrective actions for recurring integration and reporting issues.


• Provide L2 support for EIB, Core Connectors, Cloud Connect, Workday Studio, Orchestrate, RaaS, and Web Services (SOAP/REST).


• Support inbound/outbound integrations across HCM, Payroll, Benefits, Learning, Finance, Procurement, Projects, and Planning.


• Develop, modify, and maintain Advanced, Matrix, Composite, Dashboard, Trending Reports, Discovery Boards, Scorecards/KPIs, and calculated fields.


• Create RaaS endpoints and support downstream reporting and integration requirements.


• Perform data reconciliation and investigate payroll, financial, workforce, benefits, and learning data discrepancies.


• Manage incidents and service requests within ServiceNow, Jira, or equivalent ITSM tools, adhering to SLAs.


• Support Workday releases, regression testing, tenant migrations, deployments, and post-production validation.


• Maintain technical documentation, support procedures, knowledge articles, and integration specifications.


• Identify opportunities for automation, monitoring improvements, reporting enhancements, and integration optimization.

Required Qualifications

• 4–8 years of experience supporting enterprise SaaS applications.


• Minimum 3 years of Workday production support / AMS experience.


• Hands-on experience with Workday integrations and reporting solutions.


• Experience supporting large-scale HCM and/or Financials environments.


• Strong expertise in:
  
  
  
  • Workday Studio
  
  
  • EIB
  
  
  • Core Connectors
  
  
  • Cloud Connect
  
  
  • Workday Orchestrate
  
  
  • Workday Web Services (SOAP/REST)
  
  
  • Integration Event Framework
  
  
  • XML/XSLT
  
  
  • SFTP and API integrations
  
  
  • Advanced and Matrix Reports
  
  
  
  

Preferred Qualifications

• Workday Pro certification in Integrations, Reporting, HCM, Payroll, Financials, or Adaptive Planning.


• Experience with Payroll integrations, Cloud Connect, Workday Financial Management, and Adaptive Planning.


• Familiarity with middleware platforms such as Boomi, MuleSoft, or Azure Integration Services.

Key Competencies

• Integration troubleshooting and production support


• Advanced analytical and diagnostic skills


• Workday data structures and reporting


• Data reconciliation and problem solving


• Technical and business requirements analysis


• Strong communication and stakeholder management


• Customer-focused AMS support mindset