Workforce Services Analyst-Messaging

Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The objective of this position is to ensure drive digital agenda for WCC by implementing Power BI dashboards, Automations and Custom Factory to meet the given customer/client requirements
• Ability to work under pressure and deliver the results within the agreed timeline
• Mobilizing new deals and setting up end to end metrics performance reporting
• Stakeholder Management
• Driving self to achieve internal / external SLA’s
• Driving process improvement activities
• Work with other location leads on best practice sharing
• Create required views/reports as required by client/operational team.
• Suggest and enhance the data visualization and analysis of data.
• Apply automation for reporting outputs wherever necessary.
• Establish and develop various phases of migration and launch while identifying key readiness tasks
• Troubleshooting & explaining concepts to stakeholders

An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
What are we looking for? • Database analysis, data design/cleansing
• Descriptive Analysis
• VBA & Automation
• Advance Excel
• Advance Power BI
• Excellent Communication Skills – Verbal & Non Verbal
• Expert on Microsoft Excel, Word, PPT, Visio
• Presentation skills
• Critical problem-solving techniques
• Ability to multi-task

Behaviors key to the success of this position are:
• Continuous improvement focus – result oriented
• Ability to Think differently
• Ability to Plan and Prioritize
• Taking every challenge as an opportunity to innovate
• Analytical thinking
• Positive outlook
• Adaptability
• Relationship Partnering
• Composure
• Team Player

• Quality and Accuracy of the delegated task
• Adherence to timelines – Change controls
• Improvement in other critical operations metrics as defined from time to time
• Process Improvement initiatives
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.