Workplace Experience Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life (Responsibilities) 

Role Overview

We are seeking a dynamic and detail-oriented Workplace Experience Manager to oversee

end-to-end workplace operations and deliver a seamless, safe, and engaging employee

experience. This role will be responsible for managing facilities, transport, events, security,

and compliance, while ensuring operational excellence and high service standards.

Key Responsibilities

1. Facilities & Workplace Operations

• Manage day-to-day facility operations including housekeeping (soft services) and

hard services (HVAC, electrical, plumbing).

• Ensure optimal functioning of all workplace infrastructure and utilities.


• Drive preventive and corrective maintenance programs.

1. Transport Management

• Oversee employee transport operations, including vendor management, routing,

and adherence to safety standards.

• Ensure compliance with company policies for transport usage and service delivery.

1. Events & Employee Engagement

• Plan and execute internal engagement activities and external corporate events.


• Collaborate with cross-functional teams to deliver high-quality workplace

experiences.

1. Security & Safety

• Manage overall site security operations including access control, surveillance

systems, and incident management.

• Oversee escort security processes, especially for late-night transport or special

cases.• Ensure adherence to security protocols and risk mitigation measures.

1. EHS (Environment, Health & Safety)

• Ensure compliance with all EHS standards and statutory regulations.


• Conduct regular safety audits, drills, and training sessions.


• Drive a culture of safety and well-being across the workplace.

1. Vendor & Stakeholder Management

• Manage multiple vendors across facilities, transport, security, and events.


• Monitor SLAs/KPIs and ensure high-quality service delivery.


• Act as a key point of contact for internal stakeholders.

1. Audits & Compliance

• Lead internal and external audits related to facilities, security, and EHS.


• Ensure documentation, compliance, and closure of audit observations.

1. Ticketing & Helpdesk Management

• Manage workplace ticketing systems for issue tracking and resolution.


• Ensure timely closure of tickets and continuous service improvement.

Required Skills & Competencies

• Strong knowledge of facility management (hard & soft services)


• Experience in transport and security operations


• Good understanding of EHS standards and compliance


• Vendor management and negotiation skills


• Event planning and execution expertise


• Proficiency in ticketing/helpdesk systems


• Strong communication and stakeholder management skills


• Problem-solving and decision-making ability

Core Technical Proficiency• Microsoft Excel: Advanced (Pivot Tables, VLOOKUP/XLOOKUP, Data Analysis,

Dashboards, MIS Reporting)

• Microsoft PowerPoint (PPT): Advanced (Executive presentations, data storytelling,

visual design)

• Microsoft Word: Advanced (Documentation, SOP creation, formatting, reports)


• Reporting & Analytics: Strong experience in generating MIS reports, dashboards, and

data-driven insights

• Data Management: Data tracking, consolidation, and analysis for operational

efficiency

• Presentation & Communication: Creating impactful reports and presentations for

leadership reviews

Qualifications

field

• Bachelor’s degree in Facilities Management, Business Administration, or related

Key Attributes

• Highly organized and detail-oriented


• Proactive and solution-driven


• Ability to manage multiple priorities in a fast-paced environment


• Strong leadership and team collaboration skills

What you'll need to thrive (Requirements)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.