XM Consultant

• Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related
  solutions.
  
• Serve as main point of contact for clients during implementation and manage the project too
  completion.
  
• Design and document functional and technical requirements and help scope projects by
  understanding timelines and work.
  
• Solve complex technical implementations both independently and in a team environment.
  
• Clearly communicate solutions back to clients through calls and email.
  
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management
  (XM) Platform and related solutions.
  
• Continually adapt and develop in -depth product knowledge and learn new technologies.
  
• Be a key stakeholder in building ZILL’s relationship with the client.
  
• Managing implementation activities, including time commitment, budget and risk management.
  
• Providing support to the project team ensuring all project documentation is current and up -to date.
  
• Responding to client issues and ensuring resolution of issues.
  

Requirements

• 5 + years of experience as an Implementation consultant.
  
• Familiarity with SaaS platforms and
  cloud -based solutions, with the ability to grasp complex software and
  learn new technologies quickly.
  
• Strong foundational knowledge in data
  analytics and interpretation.
  
• Experience in establishing and maintaining
  strong working relationships with clients at all levels of an
  organization.
  
• Prior experience working with international clients.
  
• Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.
  
• Certification or deep experience with the
  Qualtrics Experience Management (XM) Platform is highly desirable.
  

Qualifications & Requirements:

• Bachelor’s degree in business, Computer
  Science, Information Systems, or a related field; a master’s degree is
  preferred.
  
• Exceptional verbal and written communication
  skills, with the ability to explain technical details to a non -technical
  audience.
  
• Robust problem -solving abilities, analytical
  skills, and a detail -oriented mindset.
  
• Agility in learning and adapting to new
  technologies and changes in a rapidly evolving industry.
  
• Solid track record in project management, with
  the ability to manage multiple projects simultaneously while maintaining
  quality and meeting deadlines.
  
• Ability to work independently as well as part
  of a collaborative team environment.