Zendesk Architect

Key Responsibilities:

• Platform Architecture & Design:
  

• Own the end -to -end architecture of the Zendesk
  environment (Support, Chat, Guide, Talk, etc.).
  
• Define and enforce best practices, governance,
  and scalable design patterns.
  
• Translate business requirements into functional
  and technical solutions within Zendesk.
  

• Integration & Automation:
  

• Design and implement integrations between Zendesk
  and external systems (e.g., Salesforce, Slack, Jira, ServiceNow, custom
  APIs).
  
• Leverage middleware platforms (e.g., Workato,
  Zapier, Mulesoft, Dell Boomi) and Zendesk APIs/Webhooks.
  
• Build and maintain automation flows, triggers,
  and custom workflows to streamline support operations.
  

• Project Leadership:
  

• Lead technical discovery sessions with
  stakeholders.
  
• Drive end -to -end implementation of
  Zendesk -related initiatives.
  
• Collaborate with developers, administrators, and
  external vendors.
  

• Optimization & Maintenance:
  

• Audit and optimize Zendesk performance, user
  experience, and configuration.
  
• Implement analytics and reporting dashboards to
  track KPIs.
  
• Stay up to date with Zendesk releases, apps, and
  features.
  

• Security & Compliance:
  

• Ensure integration and data flows meet security,
  privacy, and compliance requirements (e.g., GDPR, HIPAA).
  
• Manage role -based access controls and system
  integrity.
  

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