Zoho Administrator

Key Responsibilities:

• Administer and manage the entire Zoho One suite, including but not limited to Zoho CRM, Creator, Books, People, Desk, Campaigns, Projects, and Analytics.
  




• Create and manage user roles, permissions, and access controls across applications to enforce security and operational needs.
  




• Develop, configure, and optimize workflows, automation, and integrations within Zoho applications to improve business efficiency.
  




• Maintain and monitor data accuracy, consistency, backups, and ensure smooth data migrations during system upgrades or rollouts.
  




• Provide first-level support, troubleshooting, and training on Zoho applications to internal users, ensuring effective utilization.
  




• Collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations aligned with business processes.
  




• Liaise with Zoho support, external vendors, and implementation partners for advanced technical support, configuration changes, and system enhancements.
  




• Monitor system performance, stay updated with Zoho product enhancements, and drive continuous improvement.
  




• Develop and maintain documentation for Zoho configurations, custom views, reports, Standard Operating Procedures (SOPs), and training materials.
  




• Lead change management efforts to drive user adoption and proper utilization of Zoho tools.
  

Requirements