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Zoho Functional Consultant / Business Analyst

icon building Company : Linz Technologies
icon briefcase Job Type : Full Time
icon geo-alt Chennai, India

Number of Applicants

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Job Description - Zoho Functional Consultant / Business Analyst





Role & responsibilities











Requirements Gathering: Collaborate with clients to understand their business processes, objectives, and challenges. Conduct in-depth requirements gathering sessions to identify their CRM and other software needs.





Solution Design: Develop customised solutions using Zoho CRM and other Zoho applications to meet the client's specific business requirements. Create detailed functional and technical documentation.





Configuration and Customisation: Configure and customise Zoho CRM to align with the client's business processes. This includes creating custom modules, workflows, fields, and reports.





Integration: Integrate Zoho CRM with other third-party applications, ensuring seamless data flow and system interoperability.





Training: Provide training and support to end-users, enabling them to effectively utilise Zoho CRM and associated applications.





Testing: Conduct thorough testing of configured solutions to ensure they meet the client's requirements and are free of errors or issues.





Optimisation: Continuously monitor and evaluate the performance of Zoho applications, identify areas for improvement, and implement optimisations to enhance efficiency and effectiveness.





Troubleshooting: Investigate and resolve technical issues and challenges related to Zoho CRM and other Zoho applications.





Client Communication: Maintain clear and open communication with clients throughout the implementation and optimisation process, providing updates and addressing their concerns.





Documentation: Create and maintain detailed documentation of the Zoho CRM configuration, customisation, and processes for reference.













Requirements




Preferred candidate profile












  • Strong English written and verbal communication skills are a must.




  • To lead with a hands-on approach a deep dive analysis of the customers' needs and requirements.




  • Is confident, articulate, succinct, professional and has sound judgment and critical thinking skills.




  • Self-Motivated and Tenacious with excellent follow through skills.




  • Ability to act independently, take initiative and drive tasks and issues to resolution.




  • Business automation and workflow process development desirable.




  • Prior knowledge of Any CRM or ERP or HR or Payroll is preferable.




  • CRM / ERP software IMPLEMENTATION experience is an added advantage












Job Location - Mogappair West, Chennai



Time - 9AM - 6pm








Original job Zoho Functional Consultant / Business Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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