Zones - Service Desk L1

Service
Desk – L1 | Zones India

Company: Zones India Pvt. Ltd.
Website: https://zones.com
Work Location: Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur
Main Rd, Bellandur, Bengaluru, Karnataka – 560103
Joining: Immediate
Openings: 35+

About
Zones

Zones is a global IT solutions
provider delivering end -to -end technology products, services, and solutions to
businesses worldwide. With a focus on innovation and customer success, Zones
helps organizations transform their IT infrastructure and achieve digital
excellence.

Position
Overview

We are hiring enthusiastic and
skilled Service Desk – L1 Engineers to join our IT Support team in
Bengaluru. The role involves providing first -level technical assistance to
global clients through multiple communication channels.

Key
Responsibilities

• Act as the first point of contact for customers seeking
  technical assistance via phone, chat, or email.
  
• Provide remote troubleshooting and configuration
  support for desktops, hardware, and peripherals.
  
• Document and track incidents and resolutions within the
  ticketing system.
  
• Collaborate with internal teams to escalate unresolved
  issues.
  
• Maintain high -quality customer service and
  communication throughout interactions.
  
• Work in a 24/7 environment supporting global clients.
  

Required
Skills & Qualifications

• Education: Any Graduate
  
• Batch: 2020 onwards
  
• Excellent verbal and written communication skills
  (mandatory)
  
• Strong customer service orientation
  
• Basic understanding of IT infrastructure, hardware, and
  troubleshooting
  
• Ability to multitask and work effectively in a team
  
• Willingness to work in rotational/night shifts
  

Compensation
& Benefits

• CTC: ₹3.5 LPA (Fixed ₹2.4 LPA + Variable/Allowances)
  
• Transport Allowance: Provided
  
• Night Shift Allowance: Up to ₹6,000
  
• Food Allowance: Up to ₹2,700
  

Selection
Process

1. Group Discussion.
   
2. Technical Interview
   

Interview Dates: 7th November 2025 (12 PM – 4 PM)
Last Date to Apply: 6th November 2025