ZR_302 Technical Content Writer

• Write, edit, and maintain platform documentation, including user guides, API references, and release notes
  
• Document third-party and internal integrations, including setup guides, configuration steps, and troubleshooting resources
  
• Develop and maintain Standard Operating Procedures (SOPs) for technical account management workflows
  
• Collaborate with engineers, product managers, and account managers to gather technical information and ensure documentation accuracy
  
• Organize and structure documentation for easy navigation and searchability (e.g., knowledge bases, wikis, help centers)
  
• Review and update existing documentation to reflect product changes, new features, and deprecated functionality
  
• Establish and maintain style guides and documentation standards to ensure consistency across all materials
  
• Gather feedback from internal teams and customers to identify documentation gaps and improve usability
  
• Support onboarding materials for new customers and internal team members
  

Requirements

• 5–10 years of experience in technical writing, preferably in a SaaS, software, or technology environment
  
• Demonstrated experience documenting software platforms and third-party/API integrations
  
• Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
  
• Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
  
• Ability to translate complex technical concepts into clear, user-friendly content
  
• Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
  
• Basic understanding of APIs, webhooks, and system integrations
  
• Comfort working cross-functionally with engineering, product, and customer-facing teams — including collaboration across time zones with global teams
  
• Strong organizational skills and the ability to manage multiple documentation projects simultaneously
  
• Bachelor's degree in English, Communications, Computer Science, Engineering, or a related field (or equivalent practical experience)
  

• Familiarity with Property Technology (PropTech), RUBS (Ratio Utility Billing System), or utility billing processes
  
• Experience with version control systems (e.g., Git) for documentation workflows
  
• Familiarity with Markdown, HTML, or static site generators
  
• Prior experience supporting a Technical Account Management (TAM) or Customer Success team
  
• Experience with documentation analytics or feedback tools to measure content effectiveness
  

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)