ZR_303_Analyst : Partner Service Excellence

As an Analyst – PSE , you shall be responsible for helping out with Transaction Processing for our subscribers who would require CFT Resources at IDC to help them with.

This would include, however, not limited up to:

•Document Management

•Transaction Processing

•Payments Investigation

•Reporting

An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company

Responsibilities:

•Creditor Outreach & Inbound Query Handling (Voice & Web)

•Transaction Processing

•CRM Updation.

•Document Processing.

•Mailbox Updation.

•Report Compilation.

•Take ownership of issues & tasks to follow-up on outstanding requests and escalate issues when necessary.

•Maintain up-to-date knowledge on business area.

•Maintain broad knowledge about company’s products and services.

•Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

Required Skills & Qualifications:

•**B.Com Graduate

•**Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phone banking)

• Basic MS Office Knowledge

• Good Spoken & Written Business Communication Skills (English – USA)

• Open to work in Night Shift

• Proficiency in Typing (35 wpm)

• Accountability is required from each individual.

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)