Business Operations Analyst

Why You'll Love Cisco

Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' progressive ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, thoughtful cities, sensible cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Cisco tops the 26th annual Fortune 100 Best Companies to Work For list in 2023 for the third consecutive year. Come prepared to be inspire

What you will do:

In this role you will be expected to work with CSE’s, SE’s, AE’s and Cisco customer’s to help them understand, onboard and adopt Cisco Licenses. You will be expected to manage multiple and complex customers, understand the customer priorities and work with them to create a project plan. The HTLE Team that is primarily working to help internals/ customers with understanding Cisco Licensing tools/platform and working to help them understand and organize their licenses. You will leverage your deep knowledge of Cisco licenses to recommend options and create success plan whilst being able to successfully managing multiple challenges.

The role requires:

• An understanding of Cisco Licenses today.
• Excellent communication and presentation skills to give demos and trainings.
• Ability to understand and translate the customers requirements into a project plan.
• Provide a structured onboarding and adoption plan that is acceptable to the whole team.
• Strive for customers to have a seamless licensing experience.
• Constantly willing to take up new challenges and learn.
• Take accountability for outcomes and provide success stories.
• Motivated and a self starter.
• Be a team player and collaborator.
• Ability to respond to your stakeholders within a timely manner.

Who you will work with:

This team builds deep relationships with CSE’s SE’s and AE’s. You will also leverage assistance from various other support functions at Cisco. Your main stakeholder would be the Cisco customers.

Who you are:

You are motivated and agile, a self-starter, able to drive multiple complex onboarding and adoption requests. You are well-versed on Cisco Licensing tools/ platforms on offer today. You are focused on the success of customers. You should be able to contribute to new ideas and suggestions which can help the team as a whole. Be willing to pick up ad-hoc projects. Create status reports for major projects you are working on.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco