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TCS is hiring for "CEM Transformation Lead". Details below-
Role- CEM Transformation
Exp-14-20 Years
Location-Delhi and Mumbai
Skills-
• Excellent written and oral communication skills (ability to articulate key messages)
• Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc.
• Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage).
• Excellent with MS Office (must have good PowerPoint skills)
Interested candidates can apply
Regards
Tanya Kansal
TCS-TAG
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