ITG Ops - Change manager

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Within BNP Paribas, Cardif is responsible for activities at the Insurance branch of the Group.

Cardif OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the Cardif entitie.

Cardif OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under Cardif OPS responsibility.

Cardif OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.

Therefore, Cardif OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

About the role of Change Manager (CM) OPS CARDIF: responsible for monitoring and supervising changes

The change manager will be responsible for overseeing the preparation and planification of changes and deployment of components within the information system and will play a crucial role in ensuring that all risks are controlled.

Job Title:

Change Manager

Date:

May 2024

Department:

ITGP

Location:

Chennai

Business Line / Function:

Cardif

Reports to:

(Direct)

ISPL ITG OPS

Grade:

(if applicable)

(Functional)

Cardif OPS

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose: Change Manager (CM)

The change manager will be responsible for overseeing the preparation and planification of changes and deployment of components within the information system and will play a crucial role in ensuring that all risks are controlled.

The change manager will work under the responsibility of the Cardif Global Change manager (OPS Cardif, domain “Service Management”)   

Responsibilities

Job main activities:

• Control and validate the quality of changes submitted before their execution (schedule, test plan, risk assessment, rollback plan, etc…)
• ​Identify major changes according with group rules
• Contribute to the CAB organization
• ​identify the impacts and assess the risks of the transversal/infrastructure changes,
• Inform IT teams of upcoming cross changes with a description and the estimated risk level
• If necessary, Implement the post-operation testing system in collaboration with technical teams
• Responsible for the proper application of the process for all stakeholders of the change management process
• Ensuring process support for operational teams

Norms and Standards:

§  ITIL culture Mandatory

§  Adopt the ITGP Culture values.

Technical & Behavioral Competencies

§  Service Now (ITSM)

§  General IT infrastructure knowledge

§  Standard administration tools (Active Directory, SCCM, Antivirus, DNS, DHCP ...)

§  Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

§  Knowledge on RedHat Linux, Windows, AIX, WAS and CFT

§  Infrastructures supporting business applications (post office, servers, network ...)

Specific Qualifications (if required)

·       5 years of experience.

·       Strive continuously for customer satisfaction.

·       Aim to deliver very high-quality results.

·       Respect the procedures, methodologies, and directives.

·       Good capability of managing stress and conflicts.

·       Good listening and questioning ability.

·       Good learning skills.

·       Ability to plan work ahead and to prioritize workload.

·       Be able to adapt to changes and evolution.

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Attention to detail / rigor

Communication skills - oral & written

Ability to synthetize / simplify

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

NA