NRI Relationship Manager Retail Banking

This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service; thereby achieving targeted growth and service norms.

· Develops new and expands existing NRI customer relationship for liabilities specifically and across the range of Kotak product offering.

· Develops databases for lead generation, identifies market segments.

· Reviews and monitors effort of assigned Relationship & Sales team

· Plans and conducts special sales initiative and events for prospective and existing clients.

· Co-ordinates with other businesses to provide NRI customers with seamless access to other bank products

· Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.