Remedy Developer

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function :

BNL has chosen to organize itself according to the model, the main departments are divided into Tribes and each contains within itself the organization of the relevant business, the definition and organization of the processes in its area, the management of the IT components in the perimeter .

Tribe Digital manages the Bank's Web and App digital channels for all markets and is responsible for the following activities:

Ø  Evolve digital channels based on business and/or technological needs and in close collaboration with the Architecture, UX-Design, ITP COEs for

Ø  Manage maintenance of in-scope applications

Ø  Define and manage the processes linked to digital capabilities

Ø  Identify new strategic and technological solutions

Job Title:

Remedy  Developer

Date:

June 2024

Department:

IT

Location:

Chennai

Business Line / Function:

Tribe Digital

Reports to:

(Direct)

ISPL ADM Manager

Grade:

(if applicable)

(Functional)

BNP PARIBAS BNL CTO

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Realize second level support activities: Analyze application problems in production, debug processes, correct defects and anomalies, improve processes resilience, applies lean methodology to make continuous improvement of the Run activities, update documentation (PDD, Design document)

Effective management of maintenance tickets within SLA defined

Apply classification of maintenance tickets to address actions for the continuous improvement of the automated processes (LEAN methodology)

Analyze business needs to evolve existing applications and processes

Designs and develops new applications or parts of them when required, collaborates in the analysis of new technological solutionsSupport the production of reports of Run activities

Support the continuous dialogue and exchange of information with the other IT maintenance teams to improve the maintenance activities

Responsibilities

Direct Responsibilities

Problem solving on run activities,

manage maintenance tickets respecting business SLA,

support reporting on run activities to the management

classifying tickets to address improvement actions (Lean methodology)

taking in charge of new/modified application and check the quality of code and documentation,

debug the code with problems and develop corrections,

analysis, design and development of evolutions of application,

test the software created or modified,

Interact with other IT maintenance teams to speed up the solution of problems

Contributing Responsibilities

Support BNL teams in analyzing and resolving application problems.

Collaborate on the design and development of new applications or parts of them.

Actively participate in the ceremonies of analysis and sharing of the Tribe's activities.

Technical & Behavioral Competencies

·         Fundamental skill:

o    Deep knowledge of BMC Remedy

o    Deep knowledge of relational databases such as: MS SQL Server

·         Important skill: knowledge of Java

·         Basic knowledge of:

o    some of these tools:  Jenkins, Maven, Nexus, SonarQube

o    abstract classes, interfaces, mastery of the object paradigm

·         Generic knowledge of:

o    web architectures, application client/server, API services

o    cloud architectures, microservices and containers

o    knowledge of how systems are monitored and maintained

o    Testing

·         Nice to have:

o    Knowledge of Requirements Collection, Analysis, Design, Development and Test activity

o    Knowledge of the reference architectures and main integration issues

o    Orientation towards Innovation and Digitization

o    Continuous improvement approaches (Lean methodology)

Specific Qualifications (if required)

Has at least five years of analysis and development experience, with five years of experience in developments with  BMC Remedy.

- Has experience in functional analysis and design of IT solutions

- Excellent knowledge of the Office package

- Problem Solving techniques

- Knows the SQL language for querying databases

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Adaptability

Ability to deliver / Results driven

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to manage a project

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Basic knowledge of Italian language can be an advantage