Retail Sales Assistant

Organization Description: Jaipur Rugs is a social enterprise that connects rural craftsmanship with global markets through its luxurious handmade carpets. It is a family-run business that offers an exclusive range of hand-knotted and hand-woven rugs made using 2500 years old traditional art forms. The founder, Mr. Nand Kishore Chaudhary created a unique business model, which provides livelihood to the artisans at their doorstep. This changed the standard practice of involving middlemen to work with artisanal communities. The company currently has a network of over 40,000 artisans spread across 600 rural Indian villages in five states of India. It has an end-to-end business model, right from sourcing of wool to exporting a finished handmade rug.

The modern and eclectic collection of rugs, made using the finest wool and silk, has won numerous global awards and is currently exported to more than 45 countries with the US sales arm, Jaipur Living, Inc. located in Georgia, Atlanta.

Job Description: The specific responsibilities of the position holder will be (though not restricted to) the following:

• Deliver world class in-store customer experience, visual merchandising, in-store navigation & engagement.
• Connect customers with the brand by means of effective storytelling. Develop trust in customers; engage & sell by educating, impacting & adding value to customers.
• Generate & convert customer enquiries through the store, telesales and engagement with top Interior Designers & Architects.
• Inspire the team to deliver exceptional sales and service by flexing between coaching and directive management.
• Stock takes, stock management & movement within the business. Manage deliveries and restocking merchandise. Assist with product selection, purchases, orders and returns.
• Be aware of industry best practices, benchmarks & competitor activity; provide qualitative ideas & feedback to management.

Desired Skills & competencies -

• Design Consultant with prior design/interior experience; must reflect design and personal style
• Develop trust in customers; engage by educating, impacting and adding value to customers
• Ability to suggest, sketch and coordinate customer product selections involving a wide range of colors, constructions, sizes, textures
• Effective communication skills to establish a trusted working relationship with clients
• Demonstrates a high level of creativity and organization
• Highly productive with minimal guidance or supervision
• Goal oriented and motivated with a desire to succeed. Drives performance towards outstanding results.
• Clearly communicates and effectively listens to clients wants, needs and desires
• Pursues work with insatiable energy by considering the retail store as her own studio

Academic and Professional Qualifications -

• Post graduate/ Graduate either from a leading Design/Communication/Management Institution.
• 2-5 years of relevant experience
• Good understanding of Customer Service, Retail Operations

Desired Background:

• Must have empathy, love and compassion as integral part of his/her self - then only the person will be able to lead the presented portfolio in its entirety.
• A firm believer and practitioner of organizational philosophy, values and culture so as to imbibe that in his/her day to day interaction with the customers
• Should have strong leadership skills, should be result oriented, with a high drive to meet business objectives.
• Should be proactive in developing a comprehensive understanding about the product, the people and the processes involved in making JAIPUR RUGS a success story.