Retail_Senior Manager

Key Result Areas (Principal Accountabilities )

• Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned.
• High level review of financial statements prepared.
• High level review of audit schedules.
• Review daily /weekly delivery schedule for financials.
• Assist / Guide AMs in Trouble shooting - Clients issues/ queries/ escalations/ team issues.
• Communicate with US counterparts / Clients through calls and emails as required.
• Guide team as required and ensure successful completion of projects assigned on a timely basis.
• Ensure customer satisfaction.
• Regular review of transition plan and track progress.
• Active involvement in guiding team for new client setup – Master setups, tracking of data/information received, follow up for missing information.
• Active involvement in transition call - planning stage and onboarding stage.
• Ensure preparation of SOPs/ Process maps/ SIPOC.
• Ensure that the manager aligned perform the following timely - Work allocation to team members, update shift roster, review timesheets, leave management, provide timely feedback.
• Provide one on one feedback on regular intervals to direct reportees.
• Arrange for skip meetings at regular intervals.
• Work with the AMs to design and implement plans for training, mentoring etc.
• Ensure regular updating of process maps, process notes/ SOPs/SIPOC.
• Ensure daily updating of delivery trackers.
• Ensure completion and timely delivery of monthly MIS and PLI calculations.
• Review the updated client escalations in the standard escalation log and completed RCA and submit the same to AVP.
• Review the updated financial errors in the standard error log and completed RCA and submit the same to AVP.
• Review monthly dashboard prepared for assigned clients’ and setup meetings with Senior Management.
• Assist AVP in preparation of monthly dashboard for the vertical.
• Assist in SSAE18 audit.
• Assist management in any other MIS activities as required.
• Identification of areas of process improvement.
• Initiate improvement projects. Assist in creation of project plan and setup of project team.
• Regular monitoring of improvement projects and ensure successful completion of projects.
• Review the ongoing process and bring continuous improvement in process for efficiency & quality.
• India Direct delivery of financials or with very less involvement of US CAM.

Supervisory responsibilities:

• Monthly One-on-One Meetings & Performance Feedback.
• Regular skip meeting.
• Performance & Leave Management.
• Training, mentoring & motivating team.
• Review all deliverables are as per agreed SLA with client.
• Ensure the AMs do Monthly One on One Meetings & Performance Feedback.
• Ensure that all client deliverables are reviewed and meet the SLA targets set with client.

Team Management,Accounts,Finance,Accounting,US Accounting

Designation: Retail_Senior Manager - F&A

Vacancies: 1

Experience: 10.0 Year(s) - 13.0 Year(s)