Senior Engineer Production Support L

Job Title Senior Engineer 1 (Production Support L2)

Location Onsite SBI (Navi Mumbai Belapur)

Experience: Min 34 Years

Budget: 78 LPA

Industry Fintech

Notice period Immediate Joiner

Role and Responsibilities

Daily operational activities for Projects.

Monitoring all servers and transactions.

Complete issue reporting and tracking till closure in ticketing tool.

Ensuring Minimum escalations form clients and within the organization.

Meeting all SLA requirements

Complete ownership of L1 and L2 support

Understanding the functioning of the system.

Collaborating with other verticals.

To check/Analyze the transactions and logs and device settlements.

To track down issues and raise the same in issue management tool.

To support operational daily mails chats and calls from clients stakeholders.

To help operational process documentation.

To have operational manual work get automated.

Support an DR / drill activities from an application services standpoint

SMS template configurations or update in product configurations

Supporting any process audits raised by Bank

Preferred Skills & Knowledge

Experience in ATM/Retail transaction switching technology.

Good Understanding on Payment & Card Domain

Basic knowledge in relational database Linux UNIX Java C

Independent and proactive

Good verbal and written communication skills

Data presentation skills

Qualifications and Education Details

Graduation in B.Sc or BE in IT or Computers

ITIL certified will be preferred

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