Technical Support Associate

We are hiring for Technical Support (International Voice process)

Note : kindly go through the job discription & if you have relevant skills please

Contact: HR Shilpa Seggyam - )

' References are highly appreciated'

Job Discription:

Role: Technical Support Associate - Service Desk ( international Voice)

Band:U1,U2

Salary: 3Lpa-6Lpa (based on your experience & last ctc)

Mode: work from office/Rotational Shifts/5 days working

EMP Type: Full - Time

two way cab provided

Qualification: Any graduates/pg/Relevant Experience/Freshers are applicable

Roles & Responsibilities:

1.Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.

2.Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.

3.Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.

4.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)

5.Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.

6.Perform post-resolution follow-ups to help requests or incidents.

7.Research issues and resolves technical problems.

8.Creating/updating knowledge articles and support processes functions

Skills:

1.Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)

2.Exceptional written and verbal communication skills with SVAR score of 65 or above.

3.Exceptional ability to multitask.

4.Exceelent Communication Skills

5.Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365

6.Good to have – ITIL Knowledge

7.Graduate from an accredited institution or Under-graduate with relevant technical experience

8.Previous customer/technical support or technology experience

Location :

Bahadurpally,

Tech Mahindra Gate - 2,

Qutbullapur Mandal,

Hyderabad,

500043.

Thanks & Regards,

Shilpa Seggyam