CRM Sales Force Developer (Digital Support or Admin ) - Hiring Immediately

We are hiring a driven CRM Sales Force Developer (Digital Support or Admin ) to join our productive team at Michelin in Pune Maharashtra
Growing your career as a Full Time CRM Sales Force Developer (Digital Support or Admin ) is a fantastic opportunity to develop exceptional skills.
If you are strong in cooperation, project management and have the right initiative for the job, then apply for the position of CRM Sales Force Developer (Digital Support or Admin ) at Michelin today!

CRM Salesforce developer Position: Digital Support or Admin - Company: Michelin Pune, Kharadi Hybrid Model Shifts / Work timings: European shift-11AM-8PM (Shift allowance is provided for people working in Shift.) Job Posting Title: Digital Support or Admin Notice Period: Immediate Joiner or Serving NP this month.  Job Description Summary MISSION : The Digital Solution Support or Administrator manages and administrates the provided digital solutions and supports users in a given perimeter (including training) to contribute to an improved user (employee and/or customer) experience. (S)He is responsible for providing excellent customer service support, track-incidence, diagnosis, replication, troubleshooting… for ultimately driving complete and total resolution of each service incident to contribute to business performance and strategy. More specifically, her/his role will be to: -Implement, test and administer the provided digital solution, applying knowledge of database management systems -Support all platforms (including ROPO shops and marketplaces websites) -Supervise maintenance and ensure compliance with security requirements -Ensure the Day-to-day operational activities (stability, security of applications, data quality) -Lead Search Engine Optimization (SEO)  Job Description Job Description KEY EXPECTED ACHIEVEMENTS Technical Support & Problem Solving · Delivers post-sales support and solutions to the customers, acting as a consultant for customers to provide technical and functional expertise, know-how and guidance throughout various life cycle stages after deployment : go-live / migration, implementation, day-to-day management, upgrade, patching, , etc. · Resolves technical questions regarding the use of and troubleshooting of the digital solution. · Finds the root cause of an application malfunction and develops action plans (patch application, configuration changes, work-around) and assist customer in test and implementation to address the issue. · Manages service request queues and works with team members to jointly resolve issues. · Performs assessments (functional, business process, technical, configuration, performance). · Escalates the issue to business or development teams if too severe to address · Researches product technical, functional and domain technology related areas and conduct knowledge transfer sessions for customers. Maintenance & Evolutions · Performs the setup and debugging during the launch period. · Executes or provides stand-by assistance for maintenance window interventions. · Identifies potential issues: foresight to anticipate and address potential issues before they become issues. · Provides key feedbacks on the digital solution performance as well as needs for evolutions to improve users’ experience · Specifies or upgrades solution parameters for a particular customer installation, aligned with DCAD prescriptions or local legal requirements. · Manages the changes, migrations and back-ups. · Updates operating documents. Solution Administration & Daily Customer Service · Monitors data quality (see below), service level, user access and security. · Creates, updates and removes the user accounts, manages rights and accesses · Creates, updates and removes the contents of the digital solution · Set-ups the solution according to local specificities, if relevant · Solves users’ issues and requests, provides advice and assistance or interfaces with customers and Support to manage escalations and lead resolution. · On-boards new (internal or external) users ensuring them a smooth onboarding process. · Delivers adhoc training/coaching aligned with defined learner competencies, needs, and/or outcomes · Updates user documentations (user guides...) · Contributes to the debriefing and evaluation of the digital solution Data Management & Quality · Verifies accuracy and consistency of collected data/content before entering them · Enters data/content, ensuring data compliance and appropriate security protection · Applies methods and practices to manage the full life cycle of data from creation or acquisition to disposal · Control the quality of data related to own role, according to the defined framework · Conducts data/contents cleaning to rid the solution of old, unused, outdated, duplicate or incorrect data · Requests for data quality rules evolution in order to improve non-quality detection · Develops reports to check data fill and quality of information for key user information · Applies the policies and procedures for quality set by the organization. · Applies reaction standards to solve quality issues Ashish Ranjan Primary Skills (Technical Must Haves)  Developer bit knowledge of support role:  Knowledge of service now  Salesforce admin knowledge and experience  Salesforce development  LWC Components  Knowledge of data migration  Knowledge of Support processes  Knowledge of Service now-  Visual studio :

Benefits of working as a CRM Sales Force Developer (Digital Support or Admin ) in Pune Maharashtra:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package