Business Operations Associate

Job Description

Job Summary
• This role is responsible for supporting various aspects of the company's supply chain and operations to ensure optimal efficiency and productivity. The role executes on specific reporting and analytics responsibilities, creating insightful dashboards and reports. The role helps in resolving complex level supply chain issues and identifies opportunities to optimize operational processes.
Responsibilities
• Supports complex level transactional processes for specialized job assignments with minimal supervision.
• Serves as a primary data resource for exempt-level employees by delivering specialized reports, typically in a consultative manner.
• Identifies complex level supply chain anomalies and leads the process-oriented tasks to resolve the issues.
• Monitors the execution of process-oriented tasks of lower level contributors.
• Provides troubleshooting and problem-solving support of basic to complex level problems.
• Supports the development and execution of business strategies and programs, aligned with strategic business objectives.
• Collaborates with customer support teams to address operational issues and improve the customer experience.
• Utilizes technology and software tools to improve operational efficiency, such as implementing new software or automation solutions.
• Drives the training of new hires and lower level roles.
Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 6-8 years of related work experience, preferably in supply chain, operations, or a related field.
Preferred Certifications
• Certified Professional In Supply Management (Standards Organizations)
Knowledge & Skills
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.