Service Delivery Analyst Senior-

Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Technology Engineer of Enterprise Data Warehousing, IT - Corporate Functions provides on-going support of critical data warehousing and reporting systems. This is a replacement.
Technology Engineer of Enterprise Data Warehousing, IT - Corporate Functions provides on-going support of critical data warehousing and reporting systems.

What you will be doing:

• Work directly with an onshore/offshore IT support team responsible for operational performance of critical financial and corporate systems: IBM DataStage (versions 11.7), the Enterprise Data Warehouse (Oracle), IBI WebFocus
• Level 2/3 responsibly and LOB point of contact responsible for daily and month-end billing cycle process.
• Continuously provide SME knowledge to promote the operational health and monitoring of production environment of corporate systems
• Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
• Support production escalations and manage issue through resolution to stabilize operational environment(s).
• Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.
• We have rotational shifts.

What you bring:

• 6+ years’ experience with multiple distributed system environments, including Windows, Linux and UNIX.
• Mandatory Exposure to IBM DataStage (versions 11.7)
• Experience on WebFocus or comparable enterprise-level reporting tool
• Data Warehousing concepts and ETL experience
• SQL and PL/SQL proficiency
• Unix OS/scripting proficiency

What we offer you

• A competitive salary and benefits.
• A variety of career development tools, resources and opportunities.
• The chance to work on some of the most challenging, relevant issues in the payment industry.
• Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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