Customer Experience Intern

Customer Experience Intern

Location: Noida Sector 59 InOffice

Job Type: Internship

Job Description:

As a Customer Experience Intern at LeadMint Technologies you will play a pivotal role in ensuring a seamless user experience for our app users. Your primary responsibility will be to provide excellent customer support addressing user queries concerns and feedback in a timely and professional manner.

Key Responsibilities:

1. Respond to User Queries: Provide prompt and courteous responses to user inquiries via email.

2. Issue Resolution: Troubleshoot and resolve user issues effectively escalating complex problems to senior team members when necessary.

3. User Engagement: Proactively engage with users to gather feedback identify pain points and suggest improvements to enhance the user experience.

4. Documentation: Maintain detailed records of user interactions feedback and resolutions in our support ticketing system.

5. Quality Assurance: Monitor user interactions and feedback to identify trends and areas for improvement in our app and support processes.

6. Team Collaboration: Collaborate with crossfunctional teams including Product Development and Marketing to ensure consistent messaging and usercentric product improvements.

7. Continuous Learning: Stay updated on product features updates and industry best practices to provide accurate and uptodate information to users.

Requirements:

Excellent communication skills both written and verbal.

Strong problemsolving abilities and attention to detail.

Familiarity with customer support tools and ticketing systems is a plus.

Basic understanding of customer experience principles and user engagement strategies.

Education and Experience:

Pursuing or recently completed a Bachelors degree.

Previous experience in customer service or support roles is advantageous but not required.

customer experience,user experience,customer support,communication skills