Customer Success Intern

Job Title : Customer Success Intern

Company: MyOperator

Location : Noida

About Company:

MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.

Day-to-Day Responsibilities:

● Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions.

● Proactively contact clients to gather feedback and provide assistance.

● Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.

● Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.

● Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively.

● Help identify opportunities for upselling or cross-selling additional products or services to existing clients.

Requirements

● Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.

● Proactive attitude and willingness to take initiative in addressing customer needs and concerns.

● Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service.

● Detail-oriented with strong organizational and time management skills.

● Basic understanding of customer success principles or previous experience in customer service roles is a plus.

Duration: 6 Months.

Benefits

PPO after 6 months

Paid Intership