Apprentice - Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ, our purpose is to shape a world where people and communities thrive. We are making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they are buying a home, building a business, or saving for things big or small.  

The role is critical in making this happen, your role is to optimise existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products, or propositions. You will have an intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.  You will readily apply and share your expertise whilst also be willing to broaden and develop your skillset. 

We are making ANZ a great place for employee to grow.  You will learn and innovate because underpinning everything we do is a Growth Mindset.  We will challenge you to become an industry-leading analyst while supporting you in a friendly work environment. 

You will have an opportunity to be part of the following teams depending on the skill and knowledge you bring on to the table.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

Soft Skills 

• Blue-Sky Thinking


• Communication & relationship building


• Problem solving


• Planning and organisation


• Team Player


• Presentation Skills


• Flexible to change


• Attention to detail


• Reasoning & Questioning Skills 

You are not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these in your toolbox, we would love to hear from you. 

So why join us?

We are reinventing the way we do banking, and our community of collaborative, innovative thinkers who create human centred solutions are helping us get there. We are responding faster to changing customer requirements, focusing on the things that matter and helping people achieve incredible things – be it buying their home, building a business, or saving for things big or small. 

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We encourage you to talk to us about your need for flexibility and any adjustments you may require to our recruitment process or the role itself.

 We will also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. 

Job Posting End Date

, 11.59pm, (IST)