Chat Support Executive - Customer Support - Intern

Position - Chat Support Executive

Location - Baner, Pune (Work From Office)

Experience - Fresher

Communication - Excellent 

Skillsets -  Not Technical, Presentable, positive attitude 

Responsibilities

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  Interact with users through a series of actions and answer all queries, resolve issues via chat.

  
  


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  Maintain and update records for daily queries and escalation.

  
  


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  Support the roll-out of new application features.

  
  


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  Troubleshoot systems, network problems, diagnose and solve software issues at the users' end.

  
  


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  Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.

  
  


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  Assist with high-severity requests or issue escalations as needed.

  
  

Requirements

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  Must be a graduate in any stream. 

  
  


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  Effective written and spoken English communication skills.

  
  


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  Must be Articulate and Spontaneous in Active conversations to handle tough situations.

  
  


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  Ability to recognise the sensitive nature of issues and maintain confidentiality.

  
  


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  Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.

  
  


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  The willingness and curiosity to learn new environments and develop new skills.

  
  


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  A high degree of intensity, follow-through, and collegiality.

  
  


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  Strong attention to detail with an ability to organise, prioritise, prioritize and manage multiple tasks in a timely manner.

  
  


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  Ability to thrive in high-demand, high-pressure situations.

  
  


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  Should be flexible in working on the US Time Zone.

  
  


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  Looking for Immediate Joiners.

  
  

About CrelioHealth: 

CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

Website: www.creliohealth.com