Customer Success Intern

About Us 

AI Accountant (Karbon) is building an AI-native fintech platform to simplify and modernize accounting, compliance, and financial operations for businesses. Backed by global investors like Y Combinator, we work with thousands of startups and growing companies, helping them stay compliant, efficient, and confident in their finances. 

We’re not here to patch old systems, we’re rethinking finance from first principles. 

Our Vision & Mission 

Mission: Empower finance and operations teams with intelligent, reliable, and scalable financial solutions. 
Vision: Build the most trusted AI-driven financial OS for modern businesses. 

Job Summary 

We are looking for a Customer Success Intern to join our Customer Success team in Bengaluru. This role is ideal for someone who enjoys helping customers, learning SaaS products, and building strong problem-solving skills. 

You’ll work closely with customers and internal teams to ensure users get value from AI Accountant, while developing a strong foundation in customer success, product understanding, and stakeholder communication. 

Where You Can Create Impact 

• Support customers in understanding and using AI Accountant effectively 

• Assist with onboarding, basic queries, and issue resolution 

• Build empathy-driven customer interactions across calls, chats, and emails 

• Work with internal teams to relay customer feedback and product gaps 

• Help track customer issues, resolutions, and follow-ups 

• Learn how customer success drives retention, adoption, and growth 

• Contribute to improving CS processes and documentation 

Must-have Skills 

• Strong communication skills (verbal and written) 

• High customer empathy and problem-solving mindset 

• Clear intent to build a career in Customer Success / SaaS 

• Good aptitude and willingness to learn fast 

• Ability to commit full-time for 6 months 

Good-to-have Skills 

• Basic knowledge of accounting or finance 

• Prior exposure to sales, customer support, or client-facing roles 

• Comfort working with tools, tickets, or CRM systems 

Our Way of Life — The Karbon Values 

C – Collaborate to Win 
We succeed as one team by listening, trusting, and supporting each other. 

E – Elevate the Bar 
We aim higher, learn faster, and don’t settle for “good enough.” 

O – Own It End-to-End 
We take responsibility for outcomes, not just tasks. 

What This Internship Offers 

• Hands-on exposure to Customer Success in a fast-growing AI fintech 

• Real customer interactions and problem-solving experience 

• Strong foundation for roles in CS, product, or operations 
• Opportunity to convert to a full-time role based on performance