Quality Analyst - Intern

Company : Agrim

Job Type : Internship

Palda Dhaani, India

Job Description - Quality Analyst - Intern

About Us

Agrim in a fast -growing agri -tech startup building an on -demand B2B Agri -inputs marketplace. Agri -inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro -Tools and Animal Feed. We have scaled up rapidly across India, with 10% of the overall customer universe already on -boarded on the platform.
Our Founders are IIT/ IIM graduates and ex -entrepreneurs (with successful exits) and we have also built one of the best start -up teams, with senior executives from Tier -1 education institutes, e -commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector

B2B e -commerce marketplace for Agri -Inputs (Total Market potential of $50 billion)
Founded by Ex -entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain
Backed by 4 Tier -1 Investors
Growing 5X Month on Month
Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India
350+ Full time employees

Key Responsibilities

Listen to and evaluate recorded customer service calls to assess quality and adherence to company standards.
Identify areas of improvement and provide constructive feedback to customer service representatives.
Maintain detailed records of call evaluations, including scores, comments, and recommendations.
Generate regular reports on call quality metrics and trends for management review.
Collaborate with the training team to develop and implement improvement plans based on evaluation findings.

Requirements

The candidate must be well versed with the following skills -

Microsoft Excel - Intermediate Level
Verbal Communication skills
Written Communication Skills
Analytical Thinking
Presentation Skills

NOTE : This is 6 -days working role from office itself (Mon -Sat) in Sector -66, Gurugram, Haryana.

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