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As a CSM Intern at Wayground (formerly Quizizz), you’ll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success, operations, and ed-tech. This is a 4-month internship opportunity.
What you'll do...
- Make outbound calls to US-based users during renewal periods and support them through the process
- Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles.
- Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
- Assist in tracking engagement metrics and preparing internal reports.
- Support CSMs with customer-facing materials such as success plans and usage summaries.
- Collaborate on improving internal processes for onboarding and renewals.
- Help document standard operating procedures to drive efficiency and consistency.
- Coordinate with Product, Sales, and Support teams to address customer needs.
- Participate in internal meetings to align on customer success priorities and initiatives.
Who you are...
- Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
- Good communications and the right energy to collaborate in a fast growing organisation
- The Success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)
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