Support Intern

Role Overview

We are looking for a proactive Support Intern to assist the Support Team in managing parent queries, resolving basic technical issues, maintaining records, and ensuring a smooth experience for parents and students using our online school platform.

Key Responsibilities

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  Handle parent queries through calls, emails, and other communication channels.

  
  


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  Assist parents with basic technical issues related to the online learning platform.

  
  


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  Coordinate with internal teams to ensure timely resolution of queries and complaints.

  
  


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  Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM.

  
  


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  Follow up on pending issues and ensure timely closure within defined timelines.

  
  


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  Support the team in improving parent satisfaction and overall customer experience.

  
  


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  Identify recurring issues and report them to the concerned team.

  
  


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  Assist with daily support operations and prepare regular activity reports.

  
  

Required Skills & Qualifications

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  Graduate or pursuing graduation in any discipline; candidates from IT or Computer Science backgrounds are preferred.

  
  


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  Excellent verbal and written communication skills.

  
  


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  Basic knowledge of computers, internet applications, and troubleshooting.

  
  


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  Familiarity with Google Workspace, MS Office, and CRM tools is an advantage.

  
  


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  Strong problem-solving, coordination, and follow-up skills.

  
  


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  Willingness to learn, attention to detail, and a customer-focused attitude.

  
  

What You Will Gain

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  Practical Experience: Hands-on exposure to customer support, parent communication, and day-to-day operations in an online school.

  
  


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  Technical Skills: Learn basic troubleshooting, CRM management, and digital support tools.

  
  


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  Professional Development: Improve communication, problem-solving, teamwork, and customer-handling skills.

  
  


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  Industry Exposure: Gain valuable experience in the EdTech and online education sector.

  
  


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  Career Growth Opportunity: Based on your performance, skills, and organizational requirements, you may have the opportunity to transition into a full-time employee role with the organization upon successful completion of the 6-month internship.