Technical Support Specialist Intern

• Provide L1 and L2 technical support for internal tools, client -facing applications, and infrastructure.
  

• Monitor system performance, application health, and error logs to proactively identify and address issues.
  

• Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.
  

• Document support workflows, known issues, and standard operating procedures for troubleshooting.
  

• Collaborate with development, QA, DevOps, and product teams for escalated issues and long -term fixes.
  

• Support system configuration, access control, and user provisioning processes.
  

• Participate in on -call rotations for after -hours or weekend support as required.
  

Requirements

• Proven experience in a technical support, application support role. 
  

• Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog)
  

• Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.
  

• Hands -on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
  

• Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
  

• Strong analytical and problem -solving skills with attention to detail.
  

• Excellent communication skills to interact with internal stakeholders and external customers.