Trainee Process Consultant

Education: Any Graduate

Experience:  0-1 Year

Roles & Responsibilities:

• Possess basic knowledge of Claims Administrations - Non Voice

• Good reasoning and analytical skills

• Able to communicate fluently in the language required for the function/location

• Active listening skills

• Passion to learn

• Influencing skills

• Ability to comprehend the process requirement well

• Adhere to attendance and punctuality norms

• Acquiring knowledge & skills of related areas of the process

• Processing claims/developing projects/handling calls as per the process  guidelines

• Adhering to the SLA, understanding Quality & Auditing parameters

• Meeting assigned productivity goals

• Understanding and adhering to quality standards 

• Meeting TAT

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Ability to understand basic data and take appropriate action.

• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.

• Ability to coach, train, and motivate employees and evaluate their performance.

• Ability to strategically lead and develop team towards improved performance.

• Ability to delegate and manage work loads and projects across functions within the organization.

• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Preferred Skills:

• MS office

• Typing skills & computer  skills

• Effective communication in English

• Good analytical skills

• Comprehending ability