Logo-of-Side-hiring-for-jobs-in-India-on-GrabJobs

Trainee Technical Support Representative - Contract

icon building Company : Side
icon briefcase Job Type : Internship

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Trainee Technical Support Representative - Contract

Description

Trainee Technical Support Representative

Job Location - Bangalore/Hyderabad: Remote

Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)
Experience - 0 to 3 years
Mandatory Experience - 1 year of International Voice experience


What you'll be doing:

  • Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
  • Queries can be of a technical & non-technical nature.
  • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Explain and guide customers through product features and functionalities.
  • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
  • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem


Requirements

What we're looking for:

  • Candidates with international customer support experience in voice, email and chat.
  • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
  • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
  • Stay focused on the quality by ensuring consistency and adherence to high standards.
  • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.

Must have:

  • Candidate must have their own computer with Windows 8.1 or above.
  • Mandatory hi-speed broadband connection.
  • UPS/power backup solution if possible.
  • Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.

Mandatory Skills:

  • Proficient with English and have good written & verbal communication skills.
  • Flexibility & availability for rotational shifts and week offs to cover hours of operations.
  • Must possess logical, reasoning, and problem-solving skills.
Original job Trainee Technical Support Representative - Contract posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to Technical Support Representative Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Technical Support Representative Jobs in India

GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.