Trainee-IT

1. To assist in configuring and deploying new user systems (desktops/laptops) as per approved requirements, including installation, setup, and handover.
   
2. To assist in troubleshooting and resolving information technology (IT)-related hardware and software issues, including Closed Circuit Television (CCTV), biometric attendance systems, servers, Uninterruptible Power Supplies (UPS), computers, laptops, internet connectivity, and printers, as reported by the employees within defined response timelines.
   
3. To assist in performing preventive maintenance of all IT assets (computers, printers, CCTV systems, servers, backup drives, etc.) to ensure optimal performance and uptime.
   
4. To assist in maintaining accurate and up-to-date inventory and service records of all IT hardware, including asset tracking, repairs, and replacements.
   
5. To assist in periodically evaluating the need for technological upgrades based on system performance and organizational needs.
   
6. To assist in the procurement of IT hardware as per approved requirements and vendor processes. 
   
7. To assist in resolving hardware-related tickets within defined timelines. 
   

Software:

1. To ensure that the Data Management System (DMS) or file storage system functions effectively and is regularly updated as required. 
   
2. To assist in training employees on the use of the DMS or file storage system and addressing and resolving related user queries.
   
3. To assist in resolving ZOHO application-related issues within defined timelines.
   
4. To assist in taking regular backups of servers and data, generating backup reports, and submitting them to the reporting manager.
   
5. To assist in modifying existing user access policies as per approved requirements.
   
6. To assist in monitoring data movement from the office to external sources and reporting any abnormalities or unauthorized activities. 
   
7. To assist in the administration of firewalls, VPNs, antivirus software, content control systems, and password protection mechanisms to ensure data security. 
   
8. To support IT-related processes under the International Organization for Standardization (ISO) framework, including the implementation and maintenance of the required documentation.
   
9. To assist in the timely preparation and submission of IT-related Management Information System (MIS) reports as per defined timelines.
   
10. To assist in ensuring that ISO processes and implementations are carried out as per defined plans and timelines.
    
11. To assist in troubleshooting and maintaining software applications based on user tickets and operational requirements, ensuring timely resolution within defined timelines.
    

Requirements

Skills and Competencies:

1.     Good verbal and written communication skills in English.

2.     Effective coordination and follow-up abilities.

3.     Good organizational skills and attention to detail.

4.     Ability to use IT helpdesk/ticketing systems and provide support within defined Service-Level Agreement (SLA) timelines. 

5.     Ability to consistently track open tasks and resolve tickets efficiently.

6.     Ability to collaborate with team members and work across departments.

7.     Ability to learn quickly and adapt to changing IT environments.

8.     Proficiency in MS Office and other relevant software tools.

9.     Ability to identify and troubleshoot basic computer hardware and software issues.

10.  Ability to use IT systems and tools and adapt to new technologies. 

11.  Ability to maintain the security and confidentiality of organizational data.

Knowledge:

1. Basic understanding of hardware and software systems in an office environment.
   
2. Basic understanding of antivirus software, servers, networking, and firewall concepts. 
   

Preferred Knowledge:

1. Basic networking knowledge, including Local Area Networks (LANs), Wide Area Networks (WANs), and Internet Protocol (IP) configuration. 
   
2. Exposure to backup tools and data recovery processes.
   
3. Understanding of ISO standards or process-driven environments.
   
4. Basic knowledge of installing, configuring, and troubleshooting commonly used software such as Zoho applications, MS Office, AutoCAD, PDF tools, etc. 
   
5. Familiarity with basic Zoho customization or scripting would be an added advantage.
   

Benefits