Workforce Management Associate

We are looking for a motivated and detail-oriented Workforce Management Intern to support the WFM team in day-to-day workforce planning, reporting, and resource management activities.

The ideal candidate should have basic knowledge of MS Excel, good communication skills, and an interest in understanding workforce management and resource planning processes. This role will provide an opportunity to gain practical exposure to WFM operations, data analysis, and workforce planning.

Key Responsibilities

• Support the WFM team in maintaining and updating resource and workforce data.
  

• Assist with daily/weekly/monthly WFM reports and dashboards.
  

• Perform basic data analysis using MS Excel.
  

• Support tracking of resource availability, allocation, deployment, and bench status.
  

• Assist in maintaining accurate workforce and resource-related records.
  

• Coordinate with internal stakeholders to collect and validate required information.
  

• Support the team in identifying data gaps, discrepancies, and reporting inconsistencies.
  

• Assist with workforce-related analysis and presentations as required.
  

• Learn and support basic resource planning, capacity tracking, and workforce management processes.
  

• Ensure reports and trackers are maintained accurately and within timelines.
  

Required Skills

• Basic MS Excel knowledge – sorting, filtering, formatting, basic formulas, and working with tables.
  

• Good verbal and written communication skills.
  

• Basic understanding of Workforce Management, Resource Management, or capacity planning is preferred.
  

• Good attention to detail and ability to work with data.
  

• Strong organizational and time-management skills.
  

• Willingness to learn and work in a fast-paced environment.
  

• Ability to collaborate effectively with different stakeholders.
  

Good to Have

• Exposure to Pivot Tables, VLOOKUP/XLOOKUP, COUNTIF/SUMIF or basic Excel reporting.
  

• Basic understanding of Power BI or other reporting tools.
  

• Academic/project experience involving data analysis or reporting.
  

• Interest in HR, Workforce Management, Resource Management, Operations, or Business Analytics.
  

Education

• Bachelor's degree in Business Administration, Management, Commerce, Engineering, Statistics, Data Analytics, HR, or a related field.
  

• Fresh graduates or candidates with 0–1 year of experience are encouraged to apply.
  

What We Are Looking For

• Analytical mindset
  

• Good communication
  

• Attention to detail
  

• Basic Excel proficiency
  

• Ownership and accountability
  

• Curiosity and willingness to learn