Call Center Assistant - Remote Work

1mg is seeking a dedicated and reliable Call Center Assistant to join our remote team in Kolkata, West Bengal, IN. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to start their career in customer service and telecommunication.

Responsibilities: - Answering incoming calls and emails from customers in a professional and timely manner - Providing accurate information regarding products, services, and company policies - Resolving customer complaints and issues with empathy and emotional intelligence - Escalating complex problems to the appropriate department for resolution - Maintaining customer records and updating databases with relevant information - Collaborating with colleagues worldwide to ensure a seamless customer experience

Requirements: - Strong communication skills and ability to work effectively in a remote environment - Excellent emotional intelligence and cooperation skills to handle customer interactions with empathy and understanding - Basic computer skills and proficiency in Microsoft Office - Ability to multitask and prioritize tasks in a fast-paced environment - High school diploma or equivalent

Personality Traits: - Dedicated: Willing to go above and beyond to meet customer needs - Reliable: Consistently follows through on commitments and tasks

Soft Skills: - Emotional Intelligence: Ability to understand and manage emotions in oneself and others - Cooperation: Willingness to work together as a team to achieve common goals

Benefits: - Company transportation for local staff - Joining Bonus for successful candidates - Travel and spending expenses covered for team meetings and trainings - Opportunity to collaborate with colleagues from around the world, fostering a global village mentality

Equal Opportunity Statement: 1mg is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws. We encourage all qualified individuals to apply for this position.

Deadline to Apply: May 8, 2024

If you are a dedicated and reliable individual with excellent communication skills and a passion for customer service, we encourage you to apply for the Call Center Assistant position at 1mg. Join our remote team and help us deliver exceptional customer experiences to our clients worldwide.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.