Call Center Manager - Remote Work

Job Description:

Practo, a leading healthcare technology company, is seeking a dynamic and experienced Call Center Manager to join our team on a part-time basis. As a Call Center Manager, you will be responsible for overseeing the remote call center operations in Delhi, IN. This role requires a Mid-to-Senior level professional with at least 8 years of experience in call center management.

Responsibilities: - Manage a team of remote call center agents to ensure high-quality customer service and satisfaction - Develop and implement call center policies and procedures to optimize efficiency and performance - Monitor call center metrics and KPIs to track and improve team performance - Provide coaching, training, and support to call center agents to enhance their skills and knowledge - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to improve overall customer experience and service delivery - Conduct regular performance reviews and evaluations to identify areas for improvement and development - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in call center management, preferably in a remote work setting - Strong leadership skills with a focus on teamwork and cooperation - Excellent communication and interpersonal abilities - Ability to multitask, prioritize, and manage time effectively - Energetic and passionate about delivering exceptional customer service - Ability to work independently and remotely with minimal supervision - Willingness to travel occasionally for team meetings or training sessions - Gym membership to promote a healthy work-life balance

Working Environment: At Practo, we offer a vibrant and diverse working environment that transcends borders. Our global platform promotes collaboration and innovation, allowing employees to work with colleagues from around the world. As a Call Center Manager, you will have the opportunity to interact with a multicultural team and contribute to the success of our global operations.

Equal Opportunity Statement: Practo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: June 29, 2024

Join Practo and be part of a team that is shaping the future of healthcare technology through innovation and collaboration. Apply now to become our new Call Center Manager and take your career to new heights!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.