Call Center Manager - Remote Work

Job Description:

Cleartrip is seeking a talented and experienced Call Center Manager to join our team in a remote work setting in Bangalore, Karnataka, IN. This part-time position requires a minimum of 5 years of experience in a similar role at the Associate Level. As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center team, ensuring that customer service standards are met and exceeded.

Responsibilities: 1. Manage and lead a team of remote call center agents to deliver exceptional customer service. 2. Develop and implement strategies to optimize call center performance and improve efficiency. 3. Monitor call center metrics and KPIs to identify areas for improvement and implement solutions. 4. Provide coaching and training to call center agents to enhance their skills and performance. 5. Handle escalated customer inquiries and complaints, ensuring timely resolution. 6. Conduct regular performance evaluations and provide feedback to team members. 7. Collaborate with other departments to ensure seamless communication and operations.

Requirements: 1. 5+ years of experience in a call center management role. 2. Excellent communication and interpersonal skills. 3. Ability to work remotely and manage a team effectively. 4. Driven and resilient personality traits. 5. Strong emotional intelligence and planning skills. 6. Bachelor's degree in a related field is preferred.

Benefits: 1. Paid overtime for additional hours worked. 2. Disability insurance coverage for all employees. 3. Company transportation options available for commuting employees.

Working Environment: At Cleartrip, we empower our employees to take ownership of their roles and make impactful decisions. We believe in fostering a collaborative and inclusive work culture where every team member is valued and respected for their contributions.

Equal Opportunity Statement: Cleartrip is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-07-04

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Call Center Manager position at Cleartrip. Join us in shaping the future of travel and customer experience in a remote work setting.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.