Call Center Manager - Remote Work

Job Description: Dailyhunt is seeking a talented and experienced Call Center Manager to join our team remotely in Chennai, Tamil Nadu, IN. As a Call Center Manager, you will be responsible for overseeing the daily operations of our remote call center team to ensure exceptional customer service and support is provided.

Responsibilities: 1. Manage and supervise a team of remote call center representatives to ensure they meet performance targets and deliver high-quality service. 2. Develop and implement strategies to improve call center processes and efficiency. 3. Monitor call center performance metrics and KPIs to track team performance and identify areas for improvement. 4. Train and mentor call center staff on best practices, communication skills, and customer service techniques. 5. Handle escalated customer complaints and issues in a professional and efficient manner. 6. Collaborate with other departments to address customer concerns and improve service delivery. 7. Conduct regular performance evaluations and provide feedback to team members to support their professional growth. 8. Stay up-to-date on industry trends and best practices in call center management to ensure Dailyhunt remains competitive in the market.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum 7 years of experience in call center management. 3. Proven track record of successfully managing remote call center teams. 4. Strong leadership and coaching skills. 5. Excellent communication and interpersonal abilities. 6. Ability to adapt to changing priorities and work independently. 7. Proficiency in CRM software and call center technology. 8. Strong analytical and problem-solving skills.

Personality Traits: - Independent - Adaptable

Soft Skills: - Leadership - Adaptability

Benefits: - Remote work flexibility - Vision insurance - Company transportation

Working Environment: At Dailyhunt, we embrace diversity and create an inclusive culture that values and respects all perspectives. We foster a collaborative and supportive work environment where every team member is valued and encouraged to grow and succeed.

Equal Opportunity Statement: Dailyhunt is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law.

Deadline to Apply: 2024-07-05

If you meet the requirements and are excited about the opportunity to join our team as a Call Center Manager, we encourage you to apply before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.