Call Center Officer - Remote Work

Job Description:

We are looking for a motivated and skilled Call Center Officer to join our team at Cred. As a remote worker based in Chennai, Tamil Nadu, IN, you will be responsible for providing exceptional customer service and support to our clients over the phone. This part-time position at the Associate level requires a minimum of 2 years of experience in a call center or customer service role.

Responsibilities: - Answer incoming calls and respond to customer queries and concerns in a professional manner - Resolve customer issues and complaints promptly and efficiently - Make outbound calls to follow up on customer inquiries and provide additional information - Maintain accurate records of all interactions with customers in our database - Collaborate with team members and managers to improve overall customer satisfaction - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - Independent and reliable individual who can work effectively in a remote setting - Strong time management skills and the ability to prioritize tasks efficiently - Excellent decision-making skills to handle customer issues effectively - Experience working in a call center or customer service role for at least 2 years - Good communication skills and a friendly demeanor when interacting with customers - High school diploma or equivalent required, additional education or certification is a plus

Benefits: - Paid overtime for exceeding weekly performance targets - Training and professional development opportunities to enhance your skills - Relocation allowance for eligible candidates looking to work from a different location

Working Environment: At Cred, we foster a culture that embraces change and responds resiliently to challenges. As a remote Call Center Officer, you will have the flexibility to work from the comfort of your own home while still being an integral part of our team.

Equal Opportunity Statement: Cred is an equal opportunity employer and welcomes candidates from all backgrounds, regardless of race, gender, sexual orientation, religion, or disability. We believe diversity strengthens our team and encourages all qualified individuals to apply.

Deadline to apply: 2024-05-06

If you are a customer service-oriented individual with the necessary experience and skills to excel in this role, we encourage you to apply to join our dynamic team at Cred.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.