Call Center Officer - Remote Work

Job Description:

upGrad is seeking a dedicated and driven individual to join our team as a Call Center Officer on a part-time basis. This is a remote work opportunity based in Bangalore, Karnataka, India. As an Entry Level position, no prior experience is required, making it an ideal role for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding product inquiries, technical support, and issue resolution. 2. Provide exceptional customer service by actively listening to customers' needs and offering appropriate solutions. 3. Document all interactions accurately in the CRM system and follow up with customers as needed. 4. Assist in strategic planning for improving customer service processes and procedures. 5. Collaborate with team members to ensure seamless communication and efficient workflow. 6. Meet or exceed call center metrics such as call quality, average handle time, and customer satisfaction scores.

Requirements: 1. Excellent communication skills with a strong command of English (both written and verbal). 2. A proactive and customer-centric approach to problem-solving. 3. Ability to manage and prioritize multiple tasks in a fast-paced environment. 4. Proficiency in using CRM software and other call center tools. 5. Strong people management skills and the ability to work effectively in a team. 6. Strategic planning skills to contribute to the continuous improvement of the call center operations.

Personality Traits: 1. Dedicated to delivering exceptional customer service. 2. Driven to achieve personal and professional goals.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Visa sponsorship for eligible candidates. 3. Travel opportunities for professional development and networking.

Working Environment: At upGrad, we believe in fostering innovation and shared success through teamwork. Our dynamic workplace encourages creativity and collaboration to drive positive outcomes for our customers and employees.

Equal Opportunity Statement: upGrad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: July 7, 2024

Join upGrad as a Call Center Officer and start your journey towards a fulfilling career in customer service today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.