Call Center Officer - Remote Work

We are looking for a part-time Call Center Officer to join our team at Lendingkart, a leading fintech company based in Delhi, India. This position offers the flexibility of remote work, allowing you to work from the comfort of your own home. As an Associate Level Call Center Officer, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding their financial inquiries, loan applications, and account management. 2. Provide accurate and timely information to customers, resolving any issues or concerns they may have. 3. Maintain a high level of professionalism and empathy while interacting with customers. 4. Keep detailed records of customer interactions and transactions in the company database. 5. Collaborate with team members and other departments to ensure customer satisfaction and adherence to company policies. 6. Stay informed about company products, services, and promotions to effectively assist customers.

Requirements: 1. Minimum of 2 years of experience in a call center or customer service role. 2. Resourceful and energetic personality traits. 3. Strong communication skills and emotional intelligence. 4. Ability to work independently and prioritize tasks effectively. 5. Proficient computer skills and familiarity with CRM systems. 6. Willingness to learn and adapt in a fast-paced environment.

Benefits: 1. Company-provided equipment for remote work. 2. Parental leave options for work-life balance. 3. Joining bonus for new hires. 4. Opportunities for professional growth and development within the company.

Working Environment: At Lendingkart, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a positive work environment where every employee feels valued and empowered to contribute their unique skills and talents.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Lendingkart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.