Call Center Representative - Remote Work

Job Description:

Razorpay is seeking a dynamic and motivated Call Center Representative to join our team on a part-time, remote basis in Delhi, India. As an Associate Level representative with at least 2 years of experience in customer service or a related field, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues in a timely and professional manner.

Responsibilities: - Handle a high volume of incoming calls from customers regarding inquiries, complaints, and technical support issues - Make outbound calls as needed to follow up with customers or provide additional information - Identify and escalate priority issues to the appropriate team members for resolution - Maintain accurate and detailed records of customer interactions and transactions - Provide information and assistance to customers on products, services, and policies - Collaborate with other team members to improve overall customer satisfaction and experience - Meet or exceed daily, weekly, and monthly performance metrics and goals

Requirements: - 2+ years of experience in a customer service or call center role - Energetic and motivated personality with a passion for delivering exceptional customer service - Strong communication skills and the ability to actively listen and respond to customer needs - Ability to think critically and problem-solve in a fast-paced environment - Proficiency in using customer service software and systems - Ability to work independently and as part of a team - Flexibility to work evenings, weekends, and holidays as needed - High school diploma or equivalent required

Benefits: - Life insurance - Paid sick leave - Employee discounts - Opportunities for growth and development within the company

Working Environment: At Razorpay, we have a strong focus on exceeding customer expectations and delivering delight with every interaction. Our team is dedicated to providing exceptional service and support to our customers, and we value innovation and critical thinking in solving customer issues and improving processes.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Razorpay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any category protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.