Call Center Specialist - Remote Work

Job Description:

Myntra, a leading e-commerce company based in Kolkata, West Bengal, is seeking a dedicated and reliable Call Center Specialist to join our team on a part-time basis. As an Associate Level employee with at least 4 years of experience in a call center setting, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Handle inbound and outbound calls from customers regarding product inquiries, order processing, and issue resolution. - Use analytical skills to identify customer needs and provide appropriate solutions. - Maintain accurate and detailed records of all customer interactions in the database. - Collaborate with other team members to ensure seamless communication and resolution of customer issues. - Utilize time management skills to ensure efficient handling of customer inquiries and tasks. - Work with management to identify trends in customer feedback and propose solutions for improvement.

Requirements: - Minimum of 4 years of experience in a call center or customer service role. - Strong analytical skills with the ability to quickly assess and address customer needs. - Excellent time management skills and the ability to prioritize tasks effectively. - Excellent communication skills, both written and verbal. - Ability to work independently and as part of a team. - Proficiency in MS Office and customer service software. - Must have a dedicated and reliable work ethic.

Benefits: - Vision insurance to help cover the cost of eye care services. - Travel opportunities for top-performing employees. - Retirement plan options for long-term financial security.

Working Environment: At Myntra, we value data-driven decision-making and strategic initiatives. As a Call Center Specialist, you will have the opportunity to leverage data to inform your decisions and contribute to the overall success of the company.

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

Deadline to apply: July 4, 2024

If you meet the requirements and are interested in joining our team as a Call Center Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Myntra family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.