Call Center Specialist - Remote Work

Job Description:

As a Call Center Specialist at IBM India, you will be responsible for providing exceptional customer service and support to clients over the phone. This is a remote work position, allowing you to work from the comfort of your own home. You will be expected to handle a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing product information.

Responsibilities: - Answering and making calls to customers in a professional and courteous manner - Assisting customers with product inquiries, technical issues, and account maintenance - Providing accurate and timely information to customers - Documenting all customer interactions in the company's CRM system - Escalating unresolved issues to the appropriate departments for further investigation - Meeting and exceeding performance targets and KPIs

Requirements: - At least 1 year of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Ability to handle high-stress situations with grace and professionalism - Strong problem-solving skills and the ability to think quickly on your feet - Resilient and resourceful personality traits - Analysis and critical thinking skills - Ability to work independently and prioritize tasks effectively - High school diploma or equivalent

Benefits: - Employee discounts on IBM products and services - Relocation allowance for eligible candidates - Travel opportunities for training or conferences - Opportunity to work in a dynamic and entrepreneurial environment where employees are encouraged to think and act like entrepreneurs

Equal Opportunity Statement: IBM India is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

Deadline to apply: 2024-07-07

If you meet the requirements and are eager to join a reputable company that values diversity and innovation, we encourage you to apply for the Call Center Specialist position at IBM India.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.