Chat Support Assistant - Remote Work

Job Description:

We are looking for a dedicated and confident Chat Support Assistant to join our team at Lenskart. As a remote worker based in Bangalore, Karnataka, India, you will be responsible for providing exceptional customer support through chat channels. This part-time associate-level position requires a minimum of 3 years of experience in customer service.

Responsibilities: - Interact with customers via chat, addressing their inquiries, resolving issues, and providing product information - Maintain a high level of professionalism and empathy in all customer interactions - Collaborate with other team members to ensure a seamless customer experience - Utilize innovative solutions to enhance the efficiency and effectiveness of the chat support process - Keep accurate records of customer interactions and transaction details

Requirements: - 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to think outside the box and provide innovative solutions - Strong organizational skills and attention to detail

Personality Traits: - Dedicated: Commitment to delivering high-quality customer support - Confident: Ability to handle challenging situations with poise and professionalism

Soft Skills: - Communication: Ability to effectively communicate with customers and team members - Innovation: Willingness to adapt and find creative solutions to customer issues

Benefits: - Dental insurance - Disability insurance - Profit sharing opportunities

Working Environment: Lenskart is a company that transcends borders, promoting collaboration on a global scale. As a Chat Support Assistant, you will have the opportunity to work with a diverse team of professionals from around the world.

Equal Opportunity Statement: Lenskart is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or any other factor. All qualified applicants will receive consideration for employment.

Deadline to apply: April 17, 2024

Join our team and be part of a dynamic and innovative company that values its employees and customers alike. Apply today to make a difference in the world of online retail support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.