Chat Support Associate - Remote Work

Job Description:

Pine Labs, a leading global payment solutions provider, is seeking a Chat Support Associate to join our remote team based in Delhi, India. As a Chat Support Associate, you will be responsible for providing exceptional customer service through online chat platforms.

Responsibilities: 1. Respond to customer inquiries and provide accurate information in a timely manner via chat. 2. Assist customers with troubleshooting technical issues related to our products and services. 3. Proactively engage with customers to ensure their needs are met and problems are resolved. 4. Collaborate with internal teams to escalate and resolve complex customer issues. 5. Document customer interactions and maintain accurate records of customer inquiries and resolutions. 6. Stay up-to-date on product knowledge and industry trends to provide the best possible support to customers. 7. Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Confident and independent personality traits. 3. Strong time management and strategic planning skills. 4. Excellent written communication skills. 5. Ability to work independently in a remote setting. 6. Proficiency in typing and online chat platforms. 7. High school diploma or equivalent required.

Benefits: - Paid Time Off (PTO) - Gym membership - Medical coverage

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. Pine Labs values diversity and inclusion, providing a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: Pine Labs is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: June 3, 2024

Don't miss the opportunity to join Pine Labs and be part of a dynamic and innovative team that is shaping the future of payment solutions. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.